Conditions

Billing:

We usually bill your account upon ordering

(your credit card statement will show a charge from: Malena'sExoticFlowers DBA* 2dozenroses.com). Please make sure to input correct Billing information when placing your order.

Cancellation:

If you wish to cancel your order, Please let us know ahead of time at least 48 hours prior to Delivery Date Contact us at 305-640-9787 or email bryan@2dozenroses.com with your request.

Change of Shipping Address Fee:

In the scenerio that the customer request to change the shipping address once the package has been shipped there is  $10.00 Fedex Correction Fee.This charge will be added to your credit card once we receive the request from the Sender/Customer.By ordering from 2DozenRoses.com you agree to this and our carrier bill will serve as proof of correction and delivery should any dispute arise. Delay in delivery due to a bad address provided by you is not cause for refund or replacement.

Package not received:

In the scenario that the order was never delivered by our courier (Fedex) or delivered to the wrong address,we reserve the right to report the claim/dispute to Fedex. 2dozenroses.com has to comply with Fedex policies and wait until the Dispute is Resolved.Once an agreement is reached between the courier and 2dozenroses.com we will contact the customer and replace/refund the order.

 It is very important that someone be present to receive the delivery. In some cases the shipper will leave the delivery outside the destination but 2DozenRoses.com will not be responsible for loss or damage in this case! Our carrier may elect not to leave an order at a location if in their sole discretion they choose not to do so even if the customer requests it. This is not cause for refund or replacement. Special security measures for many buildings and institutions in place since 9-11

mandate that all deliveries be made to one central location despite any specific instructions you may request.

Delays By our Courier:

Delivery delays due to weather conditions, electrical failure, or terrorism as determined by our carrier is not cause for refund or replacement. By ordering from 2DozenRoses.com you agree to this and our carrier bill will serve as proof of

correction and delivery should any dispute arise.